We got a phone call about an 80 Gallon electric water heater leaking in Phoenix and the homeowner wanted to know exactly how much a replacement would be. He had called other companies that had given him an exact cost to replace the leaking water heater and they wanted to scheduled the installation right away. Water Heaters Only, Inc offered a free onsite diagnosis and estimate to repair or replace the unit.
Our technician arrived at our scheduled appointment time to hopefully repair the 80 gallon electric water heater. It was leaking from one of the elements and the homeowner had no hot water. The homeowner was hoping the 80 gallon electric water heater could be repaired. However, after accessing the situation it was clear the 80 gallon electric water heater would have to be replaced. The tank had rusted through where the elements screw into the tank and it was leaking internally, there was no way to repair the water heater.
The homeowner had already done a little shopping around, but didn’t mention the water heater was in the basement down a flight of stairs or that there was another water heater right next to it that shared the plumbing. If we had given the homeowner a price over the phone, it would have changed after we arrived on site because of the location and plumbing. Having additional access and plumbing issues usually effects the cost of a water heater installation and it’s hard to take these situations into consideration when giving a price over the phone. Always be careful of exact prices given over the phone, usually they will changed once the company is at your home.
Our technician checked the plumbing to see what the installation would entail to make sure the new unit could be installed to code and there would be no issues with the existing plumbing connected to the secondary water heater. After thoroughly accessing the situation we presented the homeowner with our bid. He was pleased with the price and was happy that he was not told one price over the phone and then a different price once we were onsite. He did his homework and called the other companies back while we waited and mentioned the downstairs location and shared plumbing with a secondary water heater. The companies told him the price would increase significantly, but now they couldn’t give him a total without sending someone out. On top of that, most of the companies quoted a trip fee if they were not hired for the installation.
Water Heaters Only, Inc still believes honest business practices are the best business practices. Even though sometimes we might sound a little more expensive over the phone. When it comes to the actual final onsite price, we are most often the lowest.
The homeowner agreed to our installation price and we got to work installing the new 80 Gallon electric water heater. Our technician figured out the best way to get the old 80 gallon electric water heater up the stairs without causing any damage to the home. Older water heaters can fill up with sediment and be very heavy. After 45 years in business we take pride in our work and always do our best to limit the possibility of damage when removing a water heater.
Once the water heater had been removed it was time to clean the area, prep for installation and install the 80 gallon electric water heater. Our technician cleaned the platform, installed a water heater drip pan with a drain pipe, re-piped the hot and cold water lines and re-piped the temperature / pressure safety overflow pipe. Once the water lines were replaced our technician re-connected the new plumbing to the circulation pump system and re-wired the electrical to the tank.
Needless to say our technician left the area cleaner than when he arrived. Our customer was extremely satisfied with the entire process. Even though replacing a water heater is not the most enjoyable event at Water Heaters Only, Inc we work with our customers schedules and provide excellent service to try and make the situation the best experience possible.